Terms of Service

THIS AGREEMENT INCLUDES A MANDATORY ARBITRATION PROVISION AND A CLASS ACTION WAIVER THAT PREVENTS YOU FROM PARTICIPATING IN ANY CLASS ACTION LAWSUIT. YOU MUST READ THIS ENTIRE DOCUMENT, PARTICULARLY THE DISPUTE RESOLUTION SECTION, BEFORE ACCESSING OR USING THE PLATFORM.

THESE TERMS OF SERVICE REGULATE YOUR SUBSCRIPTION TO AND YOUR USE OF THE PLATFORM AND ASSOCIATED SERVICES. PLEASE READ THEM CAREFULLY. CAPITALIZED TERMS HAVE THE MEANINGS GIVEN TO THEM IN THIS DOCUMENT. BY FINISHING THE REGISTRATION, CREATING AN ACCOUNT, OR ACCESSING OR USING THE PLATFORM AND/OR SERVICES IN ANY WAY, YOU CONFIRM THAT (1) YOU HAVE READ, UNDERSTAND AND ACCEPT THESE TERMS OF SERVICE, (2) YOU ARE OF LEGAL AGE TO ENTER INTO A BINDING CONTRACT WITH BONDORRA, (3) ALL INFORMATION YOU SUBMITTED DURING REGISTRATION IS TRUE, CORRECT AND COMPLETE, AND (4) YOU HAVE THE AUTHORITY TO ACCEPT THESE TERMS EITHER PERSONALLY OR ON BEHALF OF THE LEGAL ENTITY YOU IDENTIFY AS THE USER, AND TO LEGALLY BIND THAT ENTITY TO THIS AGREEMENT. CERTAIN PARTS OF THE PLATFORM MAY BE GOVERNED BY “OPEN SOURCE” OR “FREE SOFTWARE” LICENSES. THOSE COMPONENTS ARE CONTROLLED BY THEIR OWN LICENSE TERMS AND NOT BY THESE TERMS.

ONCE YOU ACCEPT THEM, THESE TERMS OF SERVICE TOGETHER WITH OUR PRIVACY POLICY, DATA PROCESSING AGREEMENT, AND AFFILIATE AGREEMENT (IF APPLICABLE) (COLLECTIVELY REFERRED TO AS THE “TERMS”) FORM A LEGALLY BINDING CONTRACT BETWEEN YOU (OR THE LEGAL ENTITY YOU REPRESENT) AND BONDORRA S.R.O., RYBNÁ 24, PRAGUE 1, CZ-11000, EUROPEAN UNION, AND ITS RESPECTIVE OFFICERS, DIRECTORS, AFFILIATES, SUCCESSORS AND ASSIGNS (COLLECTIVELY “BONDORRA,” “WE” OR “US”). THESE TERMS GOVERN YOUR ACCESS TO AND USE OF THE PLATFORM AND ALL RELATED INTERACTIONS WITH BONDORRA.

IF YOU DO NOT ACCEPT THESE TERMS IN FULL, DO NOT REGISTER, CREATE AN ACCOUNT, ACCESS OR USE THE PLATFORM. ANY OF THE FOLLOWING ACTIONS WILL BE CONSIDERED ACCEPTANCE OF AND AGREEMENT TO THESE TERMS. IN CASE OF ANY CONFLICT BETWEEN THESE TERMS OF SERVICE AND ANY ADDITIONAL DOCUMENTS REFERENCED HEREIN, THESE TERMS OF SERVICE WILL TAKE PRECEDENCE.

Bondorra reserves the right to revise these Terms at any time. Changes become effective immediately upon posting. Your continued use of the Platform after revised Terms are posted constitutes acceptance of the updated Terms.

Bondorra provides the Platform solely for your business purposes and makes no promise of exclusivity. Our customers, users, entrepreneurs, affiliates, experts and partners are not employees, contractors or agents of Bondorra. Bondorra bears no responsibility for interactions between you and your own customers beyond furnishing access to the Platform. Bondorra is not liable for any disputes, claims, losses, injuries or damages that arise from your relationships with your customers, including any reliance they place on information or materials you supply. You acknowledge that you alone are responsible for creating and enforcing your own customer terms of service.

We strongly recommend that you consult qualified legal counsel to confirm that your intended use of the Platform complies with these Terms and with all relevant laws.

Use of the Platform • Restrictions. You must be at least 18 years of age to use the Platform. By accepting these Terms, registering an account or using the Platform you represent that you are at least 18 years old. You are prohibited from using the Platform or Services if you are employed by, partnered with, or hold a director position in any of our Competitors or if your purpose is to obtain access for competitive reasons.

• Platform Account Ownership. Access to the Platform requires you to provide accurate, current and complete registration information. The Platform is designed for business purposes or for use in connection with a trade, profession or occupation. The individual who accepts these Terms is considered the account owner unless acceptance occurs on behalf of a legal entity, in which case the entity is the owner. If you accept on behalf of an entity you warrant that you are authorized to bind that entity. In any ownership dispute Bondorra may request proof and will determine the rightful owner in its sole discretion; that decision is final and binding. Factors Bondorra may consider include: (a) the party consistently paying Fees, (b) the identity of the account creator, (c) official government-issued documents proving ownership of the associated business, (d) court orders or binding settlement agreements, and (e) any other evidence Bondorra deems relevant. Bondorra may disregard documents it considers unreliable or fraudulent. If ownership cannot be determined or the parties do not resolve the matter, Bondorra may suspend or terminate the account until a written agreement or court order is obtained. You agree to indemnify and hold Bondorra harmless from all claims, liabilities and costs (including reasonable legal fees) arising from any ownership dispute or Bondorra’s handling of it. You waive any claim against Bondorra related to its management of the account or resolution of ownership disputes.

• Intended Use. You and your customers may use the Platform only for lawful purposes and in compliance with these Terms. You agree that neither you nor your customers will use the Platform in violation of law or for any Prohibited Use. Bondorra may monitor usage by you and your customers. If Bondorra determines in its sole discretion that any Sub-Account is involved in suspicious activity, unlawful conduct or breach of these Terms, Bondorra may direct you to suspend or terminate that Sub-Account’s access and you agree to comply immediately. Failure to comply may result in suspension or termination of your own account. You represent and warrant that: (i) you and your customers hold all required licenses, permits and authorizations; (ii) you are fully responsible for the acts of your employees, agents and customers; (iii) you bear full responsibility for customer use of the Platform; (iv) no one will misrepresent the Platform or Services; (v) employees with access will be bound by these Terms and customers will be required to accept terms at least as protective; (vi) you own or control all rights to content you supply to Bondorra (including customization code); (vii) you and your customers will cooperate with reasonable requests from law enforcement, regulators or carriers; (viii) you will not grant access to any direct Competitor of Bondorra; (ix) you will not reverse engineer, decompile or attempt to discover source code or underlying ideas; (x) you will not modify, translate or create derivative works except as expressly permitted; and (xi) you will not remove proprietary notices or labels.

Plans, Fees, and Service Scope (Pricing; DIY vs. Done-For-You) • Plans and Pricing. Bondorra offers subscription plans with recurring fees (“Fees”). Unless otherwise stated in writing by Bondorra, the current standard monthly plan pricing is: Setup & onboarding: $97/month; Professional: $297/month; Managed marketing: $497/month. Bondorra may also offer annual billing options, promotional pricing, or discounts from time to time. Any annual discount, if offered, is applied at the time of purchase and does not guarantee future discounts.

• What Your Plan Includes. Each plan includes (a) access to the Bondorra Platform dashboard and software environment (the “DIY Access”), and (b) depending on your plan tier, a limited allocation of professional execution services performed by Bondorra (“Done-For-You Services” or “DFY Services”).

• DIY Access (Do-It-Yourself). DIY Access means you may use the Platform tools to build and manage your own assets and workflows, including (as available) CRM, pipelines, automation, funnels/pages, forms, calendars, integrations, messaging configurations, and AI-assisted tools. DIY Access is not sold as “unlimited human labor.” You may create and manage as much as you are reasonably capable of creating yourself, subject to (i) the Platform’s fair use limitations, (ii) technical constraints, (iii) third-party provider limits, and (iv) compliance with these Terms. Bondorra may throttle, suspend, or limit usage that, in its reasonable discretion, constitutes abuse, scraping, excessive load, circumvention of technical limits, or violates applicable laws or third-party terms. For clarity, DIY Access does not include access to any self-service image/video generation tools; creative outputs are delivered only as part of DFY Services.

• DFY Services (Done-For-You). DFY Services are execution tasks performed by Bondorra (or its contractors) on your behalf. DFY Services are limited by plan tier and are not “unlimited.” DFY Services may include (depending on tier and availability): funnel/page builds, landing pages, basic website pages, automation setup, CRM/pipeline setup, tagging, email/SMS campaign setup, and creation/production of short-form content such as reels/shorts and related creative assets (“Creation Services”). DFY Services are delivered within reasonable production timelines and subject to scheduling, queue, and capacity. Unused DFY allocations do not roll over unless expressly stated in writing by Bondorra. Creation Services Delivery Model.

You acknowledge and agree that Bondorra does not provide or license to you any standalone generative image, video, or creative artificial intelligence software for your independent use. The Platform is not intended to function as a self-service media generation tool, and your subscription does not grant direct access to internal content creation systems, models, prompts, or production pipelines utilized by Bondorra.

All creative outputs, including but not limited to images, videos, reels, short-form content, and related visual or multimedia assets, are produced by Bondorra as part of its Done-For-You Services based on instructions, briefs, or requests submitted by you. Bondorra may employ proprietary workflows, third-party technologies, automation tools, artificial intelligence systems, or human creative personnel in delivering such outputs. The specific tools, models, or processes used remain internal operational resources and are not made available to you as part of Platform access.

Accordingly, the inability to independently generate media or creative assets within the Platform interface does not constitute a deficiency of service, defect, or failure of delivery. Your subscription entitles you to request and receive creative outputs within the limits of your plan allocation, not to operate or access the systems used to produce them.

Bondorra reserves full discretion regarding the selection of production methods, technologies, and creative processes used in fulfilling Creation Services.

• Plan Tier Allocations (Monthly Caps; DFY). Unless otherwise agreed in writing, DFY Services are provided up to the following monthly allocations per active subscription: (a) Setup & onboarding ($97/month): DFY Services up to 1 funnel OR up to 2 landing pages, up to 1 basic automation/workflow, and up to 4 short-form content assets (reels/shorts) per month. (b) Professional ($297/month): DFY Services up to 2 funnels OR up to 6 landing pages, up to 3 automations/workflows, and up to 12 short-form content assets (reels/shorts) per month. (c) Managed marketing ($497/month): DFY Services up to 4 funnels OR up to 12 landing pages, up to 6 automations/workflows, and up to 24 short-form content assets (reels/shorts) per month, plus priority production scheduling where available.

• Definition of “Asset” for DFY. For purposes of DFY allocations, a “funnel” means a multi-step set of pages intended for a single conversion objective (e.g., opt-in, booking, purchase), and a “landing page” means a single standalone page. An “automation/workflow” means a single logical automation sequence (e.g., trigger + actions) addressing one business purpose. A “short-form content asset” means one delivered reel/short video or equivalent creative output as specified by Bondorra. Requests that materially exceed these definitions may count as multiple assets in Bondorra’s reasonable discretion.

• Abuse and Excess Requests. You agree not to abuse DFY Services. Bondorra may decline, defer, or require an upgrade or additional fees for requests that exceed your plan’s DFY allocations, are unreasonable in scope, are repetitively revised beyond normal revision cycles, or require materially more labor than typical for the plan tier.

• Additional Work; Add-Ons. Work outside your plan’s DFY allocations, specialized builds, advanced integrations, custom development, copywriting, extensive design iterations, or expedited/priority delivery may be offered as add-ons and billed separately. Bondorra may provide written quotes for add-on work and may require prepayment.

• Third-Party Costs Not Included. Unless expressly stated in writing, Fees do not include third-party costs such as advertising spend, telecommunications or carrier charges, SMS costs, email sending fees charged by third parties, domains, premium plugins, stock media licenses, or other external tools (“Third-Party Fees”). You are responsible for Third-Party Fees.

• White-Label / Resale. If Bondorra permits you to white-label or resell access to the Platform or Services, you must comply with these Terms and any brand, pricing, and compliance requirements communicated by Bondorra. You must not misrepresent the Platform or Services, must ensure your end customers are bound by terms at least as protective as these Terms, and must remain responsible for the acts and omissions of your end customers. White-label/resale is permitted only where explicitly authorized by Bondorra in writing.

Payment, Billing, Renewal, and Refund Policy

• Fees and Billing Authorization. You agree to provide accurate and complete billing information and to keep such information current at all times. By subscribing to any Bondorra plan or purchasing any Service, you authorize Bondorra to charge your selected payment method for all applicable Fees, including subscription charges, usage-based charges, add-ons, Communication Surcharges, and applicable taxes. Fees are billed in advance unless otherwise specified.

• Automatic Renewal. All subscriptions automatically renew on a monthly or annual basis (depending on your chosen billing cycle) until canceled. By maintaining an active subscription, you authorize Bondorra to charge the payment method on file at the beginning of each renewal period at the then-current rate. Continued use of the Platform after renewal constitutes acceptance of the renewed term and associated Fees.

• Pricing Changes. Bondorra may modify pricing, plan structure, or included Services at any time. Any pricing change will apply at the next billing cycle following reasonable notice. Promotional pricing, discounts, or legacy pricing are not guaranteed beyond their stated duration.

• Late Payments and Failed Charges. If a payment attempt fails, Bondorra may retry the charge and may suspend or restrict access to the Platform until payment is received. Accounts with overdue balances may be terminated. You agree to reimburse Bondorra for any costs incurred in collecting unpaid balances, including administrative costs and reasonable legal or collection fees where permitted by law.

• Add-On Services and Usage Charges. Certain features, integrations, communications services, or DFY work may incur additional charges beyond subscription Fees. You are responsible for reviewing and approving such charges where applicable. Usage-based services may be billed in arrears based on actual consumption.

• Third-Party Charges. You are responsible for all Third-Party Fees associated with your use of the Platform, including but not limited to advertising spend, SMS or telecommunication costs, domain registrations, email sending providers, plugins, media licensing, and other external services. Bondorra is not responsible for disputes involving Third-Party Fees.

• Taxes. Fees do not include VAT, GST, sales tax, or other government assessments unless expressly stated. You are responsible for all applicable taxes related to your use of the Platform or resale of Services. Where legally required, Bondorra may collect and remit taxes or apply reverse-charge mechanisms based on provided tax identification information.

• Cancellation. You may cancel your subscription at any time through your account settings or by written notice. Cancellation takes effect at the end of the current billing period. Fees already paid are non-refundable except where required by law. Failure to properly cancel does not relieve you of payment obligations.

• Refund Policy. Except where prohibited by law, all Fees are non-refundable, including subscription Fees, DFY Service Fees, add-ons, usage charges, and Third-Party Services resold through the Platform. Bondorra does not guarantee business results, leads, or revenue outcomes. Dissatisfaction with outcomes does not constitute grounds for refund.

• Chargebacks and Disputes. You agree to contact Bondorra first to resolve billing issues before initiating a chargeback. Initiating fraudulent or unjustified chargebacks may result in immediate account suspension or termination. You agree to reimburse Bondorra for any chargeback-related costs, fees, or penalties incurred.

• Wallet Credits or Prepaid Balances (if applicable). Any prepaid balances or wallet credits may expire, are non-transferable, and are not redeemable for cash unless required by law. Unused promotional credits have no monetary value.

• No Guarantee of Results. You acknowledge that Bondorra provides technology tools and marketing execution services only. Bondorra does not guarantee financial performance, sales outcomes, lead volume, or business profitability. Disclaimers, Warranty Limitations, and Limitation of Liability

• No Business or Revenue Guarantees. Bondorra provides software tools, marketing execution services, automation systems, and related support infrastructure. Bondorra does not guarantee business performance, lead volume, conversion rates, revenue generation, profitability, or any specific commercial outcome resulting from use of the Platform or Services. All results depend on numerous factors outside Bondorra’s control, including market conditions, customer behavior, competition, and user implementation decisions.

• “As-Is” and “As-Available” Provision. THE PLATFORM AND SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. TO THE MAXIMUM EXTENT PERMITTED BY LAW, BONDORRA DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ACCURACY.

• No Warranty of Availability or Performance. Bondorra does not warrant that the Platform will be uninterrupted, secure, error-free, or free of harmful components. Bondorra does not guarantee compatibility with all devices, networks, or third-party systems. Temporary outages, maintenance interruptions, or technical limitations may occur.

• Third-Party Services Disclaimer. The Platform integrates or interacts with Third-Party Services and providers. Bondorra has no control over and assumes no responsibility for the availability, performance, legality, or data handling of such services. Your use of Third-Party Services is at your own risk and subject to their respective terms.

• Limitation of Liability. To the maximum extent permitted by applicable law, Bondorra and its directors, officers, employees, affiliates, contractors, licensors, and partners shall not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages, including but not limited to loss of profits, loss of data, loss of goodwill, business interruption, or procurement of substitute services, arising from or related to use of the Platform or Services.

• Liability Cap. To the extent Bondorra is found liable for any claim arising from these Terms or the Platform, Bondorra’s total aggregate liability shall not exceed the total amount of Fees paid by you to Bondorra during the three (3) months preceding the event giving rise to the claim.

• User Responsibility for Data and Implementation. You are solely responsible for the content, data, campaigns, automations, and communications created or distributed through the Platform. Bondorra bears no responsibility for regulatory compliance, legal compliance, or operational outcomes resulting from your use of the Platform.

• Internet and Transmission Risk. You acknowledge that internet transmissions are inherently insecure and that data may be intercepted, lost, or altered. Bondorra shall not be liable for any damages arising from transmission risks outside its control.

• Modification or Discontinuation of Services. Bondorra reserves the right to modify, suspend, or discontinue any feature, functionality, or Service at any time without liability, including pricing structures or included features.

• Jurisdictional Limitations. Some jurisdictions do not allow certain warranty exclusions or liability limitations. In such cases, these limitations apply only to the extent permitted by law. Intellectual Property

• Platform Content and Ownership. The Platform and all Platform Content are owned by Bondorra or its licensors and are protected by copyright, trademark, trade secret, and other intellectual property laws. Platform Content includes the Platform’s software, code, user interface, designs, workflows, databases, templates, text, graphics, logos, button icons, audio/video materials, and all other materials made available by Bondorra through the Platform, excluding User Contributions. No rights are granted to you other than those expressly set forth in these Terms.

• Limited License to Use the Platform. Subject to your compliance with these Terms and timely payment of all applicable Fees, Bondorra grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Platform and Platform Content solely for your internal business purposes during your active subscription term. You may not sublicense, resell, lease, distribute, publicly display, publicly perform, or otherwise exploit the Platform or Platform Content except as expressly authorized by Bondorra in writing.

• Restrictions. You agree not to (i) copy, reproduce, modify, translate, or create derivative works from the Platform or Platform Content; (ii) reverse engineer, decompile, disassemble, or attempt to extract source code except to the extent such restriction is prohibited by applicable law; (iii) remove, obscure, or alter any proprietary notices, trademarks, or branding; (iv) use the Platform to build or support a competing product or service; or (v) access the Platform for benchmarking or competitive analysis and publish such results without Bondorra’s prior written consent.

• Bondorra Marks. “Bondorra” and all related names, logos, and marks are trademarks of Bondorra. You may not use Bondorra Marks without Bondorra’s prior written permission, including as part of any company name, domain name, advertising, comparative marketing, or in any manner likely to cause confusion or imply endorsement or affiliation.

• Your Materials and Responsibility. You retain ownership of your Materials and User Contributions you upload or provide through the Platform. You represent and warrant that you own or control all necessary rights in your Materials and User Contributions and that your submission, use, and distribution of them through the Platform does not violate any law or any third-party rights (including copyright, trademark, privacy, publicity, or data protection rights).

User Contributions and License Grant

• User Contributions. “User Contributions” means any content or materials you submit, upload, transmit, post, publish, or otherwise make available through the Platform, including text, images, videos, audio, code, data, contact lists, campaigns, automations, templates, and other materials.

• License to Bondorra. You grant Bondorra and its service providers a worldwide, non-exclusive, royalty-free license to host, store, use, reproduce, display, perform, transmit, and modify User Contributions solely as necessary to operate, maintain, support, secure, and provide the Platform and Services, to fulfill Bondorra’s obligations under these Terms, and to enforce these Terms. This license ends when you delete the applicable User Contributions from the Platform, except to the extent (i) the content has been shared with others and they have not deleted it, (ii) Bondorra must retain it to comply with legal obligations, or (iii) the content is stored in routine backups for a limited time.

• No Obligation to Monitor. Bondorra is not obligated to monitor User Contributions, but may review, remove, or disable access to any User Contributions at any time in its sole discretion, including if Bondorra believes the content violates these Terms or could expose Bondorra or users to liability.

Feedback

• Feedback License. If you provide feedback, suggestions, ideas, enhancements, or feature requests (“Feedback”), you acknowledge that such Feedback is voluntary and non-confidential. You grant Bondorra a perpetual, irrevocable, worldwide, transferable, sublicensable, royalty-free license to use, reproduce, modify, distribute, and otherwise exploit the Feedback for any purpose without compensation or credit to you.

Copyright and DMCA-Style Notice

• Copyright Complaints. If you believe that content available on the Platform infringes your copyright, you may submit a written notice to [email protected] with sufficient detail for Bondorra to locate the allegedly infringing material and to verify your authority and claim. Bondorra may remove or disable access to content alleged to be infringing and may notify the party who posted the content. Where permitted by law, Bondorra may also request additional information to process your request.

• Counter-Notice. If content you posted is removed and you believe it was removed in error, you may submit a written counter-notice to [email protected] explaining why you believe the removal was mistaken and providing adequate identifying and contact information. Bondorra may restore the content in its discretion and as required by applicable law.

Communications Compliance (Email, SMS, Voice, and Messaging)

• Regulatory Compliance. You agree to comply with all applicable laws, regulations, and industry standards governing electronic communications initiated through the Platform, including but not limited to CAN-SPAM, TCPA, GDPR, ePrivacy Directive, PECR, and any local telecommunications or consumer protection laws in the jurisdictions where you operate or send communications.

• Consent and Opt-In Requirements. You are solely responsible for obtaining, documenting, and maintaining legally valid consent from recipients prior to sending communications through the Platform where such consent is required. This includes maintaining verifiable records of opt-in authorization and honoring opt-out, unsubscribe, or revocation requests without delay.

• Content Responsibility. You assume full responsibility for the content, timing, targeting, and frequency of all communications transmitted through your Platform Account, including communications triggered by automations, integrations, or artificial intelligence features. Bondorra does not review or approve message content and shall not be liable for any claims arising from such communications.

• Carrier and Provider Policies. Messaging functionality may rely on third-party carriers, gateways, or service providers whose acceptable use policies, filtering rules, surcharges, or technical limitations may change at any time. Bondorra shall not be responsible for message blocking, delivery delays, routing failures, compliance penalties imposed by carriers, or additional charges assessed by third parties.

• Prohibited Messaging Practices. You agree not to send unlawful, deceptive, abusive, harassing, misleading, or unsolicited communications, including spam campaigns, fraudulent promotions, or content designed to misrepresent identity or intent. Violation of these standards may result in immediate suspension or termination of your Platform access.

• Liability Allocation. You acknowledge that Bondorra functions solely as a technology provider facilitating message transmission and workflow execution. You accept full legal responsibility for communications sent using the Platform and agree to indemnify and hold Bondorra harmless from any claims, damages, penalties, regulatory actions, or costs arising from your messaging activities.

Data Protection, Privacy Responsibilities, and Security Incidents

• Customer Data Responsibility. You acknowledge that you control and determine the Personal Information you collect, upload, store, process, or transmit through the Platform, including information relating to your customers or end users. You are solely responsible for ensuring that such collection and processing complies with all applicable privacy and data protection laws, including but not limited to GDPR, UK GDPR, CCPA/CPRA, and other regional regulations.

• Consent and Notice Requirements. You agree to obtain all necessary consents, permissions, and disclosures required to lawfully process Personal Information through the Platform. This includes, without limitation, consent for communications, cookies, tracking technologies, artificial intelligence interactions, and automated messaging or decision-making where required by law.

• Data Subject Requests. You are responsible for responding to requests from individuals regarding access, deletion, correction, portability, or restriction of their data. Bondorra shall not be liable for any failure to respond to such requests unless otherwise required under a separate executed Data Processing Agreement.

• Security Incident Cooperation. In the event of any suspected or actual breach, compromise, or unauthorized access involving your Platform Account or any data under your control, you must notify Bondorra without undue delay. You agree to cooperate fully and promptly in any reasonable investigation, mitigation, containment, or remediation actions.

• No Guarantee of Absolute Security. While Bondorra implements commercially reasonable technical and organizational safeguards designed to protect Platform integrity and data security, no system or transmission method can be guaranteed completely secure. You acknowledge that use of the Platform involves inherent technological risk and Bondorra shall not be liable for unauthorized access, disclosure, alteration, or destruction of data beyond its reasonable control.

Indemnification, Equitable Relief, Assignment, and Miscellaneous

Indemnification. You agree to defend, indemnify, and hold harmless Bondorra, its directors, officers, employees, affiliates, contractors, licensors, and partners from and against any and all claims, demands, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to: (i) your use of or access to the Platform or Services; (ii) your User Contributions, Materials, communications, campaigns, or automations; (iii) your violation of these Terms, any applicable law, or any third-party rights; (iv) your relationships with your customers or end users; or (v) any allegation that your content, actions, or use of the Platform caused harm, loss, or regulatory exposure to Bondorra or any third party.

Time Limitation on Claims. To the fullest extent permitted by law, any claim or cause of action arising out of or relating to these Terms or the Platform must be filed within one (1) year after the event giving rise to such claim. Any claim not brought within this period is permanently barred.

Equitable and Injunctive Relief. You acknowledge that any breach of these Terms involving intellectual property, confidential information, platform abuse, misuse of AI features, or unauthorized access may cause irreparable harm for which monetary damages would be insufficient. Bondorra shall be entitled to seek immediate injunctive or equitable relief (without the requirement to post bond) in addition to any other remedies available at law.

Assignment and Change of Control. You may not assign or transfer these Terms, in whole or in part, without Bondorra’s prior written consent. Bondorra may freely assign or transfer these Terms (including in connection with a merger, acquisition, restructuring, sale of assets, or change of control) without restriction or notice. These Terms shall bind and inure to the benefit of the parties and their respective successors and permitted assigns.

Waiver. Any failure by Bondorra to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

Severability. If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect, and the invalid provision shall be replaced by a valid provision that most closely reflects the original intent.

Relationship of the Parties. Nothing in these Terms creates any partnership, joint venture, agency, fiduciary, or employment relationship between you and Bondorra.

Headings. Section headings are for convenience only and have no legal or contractual effect.

Entire Agreement Except as expressly stated below, these Terms represent the complete and exclusive agreement between you and Bondorra regarding the Platform and supersede all prior or simultaneous understandings, negotiations, arrangements, representations, or warranties—whether written or oral—concerning the Platform. These Terms may not be modified, supplemented, or amended by any other document unless that document is signed by an authorized officer of Bondorra.

Bondorra may from time to time enter into a separate written agreement with you. In such cases, the provisions of that separate agreement form part of the overall contractual relationship between you and Bondorra. If any provision of a separate signed agreement directly conflicts with these Terms, the terms of the separate signed agreement will govern and take precedence to the extent of the conflict.

Term and Termination These Terms remain in full force and effect for as long as you maintain an active Platform Account. Provisions of these Terms that by their nature are intended to survive termination or expiration of your account (including but not limited to Sections concerning intellectual property, disclaimers, limitation of liability, indemnification, governing law, arbitration, and definitions) will continue to bind both parties after your account is closed or these Terms otherwise end.

• Grounds for Termination. You acknowledge that Bondorra may, in its sole and absolute discretion, suspend or terminate your access to the Platform (in whole or in part), with or without prior notice, and without incurring any liability to you or any third party for any resulting claims, damages, costs, or losses. Grounds for such action may include, but are not limited to, suspected fraudulent, abusive, or illegal conduct. Bondorra also reserves the right to delete any Platform Account that remains inactive for ninety (90) consecutive days or longer.

• No Right to Services Upon Termination. Immediately upon any termination (regardless of the reason), your right to access or use the Platform ceases entirely. After termination or cancellation of your Platform Account, Bondorra will preserve data associated with your account for a period of ninety (90) days, during which you may have the opportunity to reactivate the account and regain access to that data. Following the expiration of this ninety-day retention window, Bondorra may, at its sole discretion, permanently delete all data linked to your account. This deletion is irreversible, and Bondorra shall have no liability to you or any third party for any loss of data, business interruption, or other damages arising from such deletion or from any suspension or termination action.

• No Termination Rights for Third-Party Users. Bondorra maintains limited visibility into and control over subscriptions that were not purchased directly from Bondorra. Any individual who has received access to the Platform through another party (and not directly from Bondorra) must direct all termination-related requests or inquiries to the party that originally granted them access.

• Force Majeure. In addition to any defenses or excuses recognized under applicable law, Bondorra shall not be liable for any failure or delay in delivering the Platform or any related product or service if such failure or delay results from causes beyond Bondorra’s reasonable control, whether foreseeable or not. Examples include (without limitation) labor disputes, war, riots, fire, flood, severe weather, transportation shortages, governmental orders or restrictions, and any other events or circumstances outside Bondorra’s reasonable control.

Applicable Law, Binding Arbitration, and Class Action Waiver PLEASE READ THIS SECTION CAREFULLY BECAUSE IT REQUIRES YOU TO RESOLVE DISPUTES WITH BONDORRA THROUGH BINDING INDIVIDUAL ARBITRATION RATHER THAN IN COURT, AND IT WAIVES YOUR RIGHT TO PARTICIPATE IN ANY CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDING.

These Terms of Service and any dispute arising out of or relating to them shall be governed exclusively by the laws of the Czech Republic, without regard to its conflict-of-laws principles. These Terms may be translated into various languages for convenience; however, only the English-language version is legally binding and controlling.

Any controversy, claim, or dispute arising out of or in connection with these Terms (including the formation, performance, breach, termination, or validity thereof) shall be finally settled by binding arbitration administered by the Arbitration Court attached to the Czech Chamber of Commerce and the Agricultural Chamber of the Czech Republic in accordance with its Rules of Arbitration then in effect. The seat of arbitration shall be Prague, Czech Republic. The language of the arbitration shall be English. The arbitral award may be enforced in any court having jurisdiction over the parties or their assets.

All disputes within the scope of this arbitration clause must be resolved on an individual basis only. You and Bondorra expressly waive any right to participate in, or have any dispute resolved as part of, a class action, collective action, private attorney general action, or any other representative or consolidated proceeding. No claims may be arbitrated or litigated jointly or consolidated with the claims of any other person or entity.

Communications and Contact Information All formal notices required or permitted under these Terms must be in writing and delivered by email. Notices to Bondorra should be sent to [email protected] . You consent to receive notices from Bondorra at the primary email address you provided during registration or any other email address or contact method we have on record. Notices are deemed received upon actual delivery to the recipient’s email system.

Bondorra may communicate with you regarding these Terms or the Platform using any contact information you have supplied. If you prefer not to receive certain communications, you may unsubscribe via the link included in those messages or by contacting us at [email protected] .

When you register a Platform Account, you must designate a primary email address that will serve as the official channel for electronic notices related to these Terms. Bondorra will never request sensitive account information (such as passwords, credit card numbers, or security codes) via email. If you receive any such suspicious communication claiming to be from Bondorra, do not reply and immediately report it to [email protected] .

For general feedback, comments, technical support requests, or other non-legal communications concerning the Platform or these Terms, please reach us by email or by post at: Bondorra s.r.o. Rybná 24 Prague 1, CZ-11000 European Union Attn: Legal Department

Definitions • “Communication Surcharges” refers to any fees, surcharges, or charges imposed by telecommunications carriers or service providers in connection with your use of the Platform’s communication features. • “Competitor” includes any person or entity that operates a business substantially similar to Bondorra’s, such as a marketing, sales, CRM, automation, or SaaS platform offering comparable functionality, as reasonably determined by Bondorra. For clarity, customers who white-label and resell access to the Platform under these Terms are not considered Competitors. • “Feedback” means any suggestions, ideas, enhancements, feature requests, improvements, or other concepts you voluntarily provide to Bondorra relating to the Platform, Services, or Bondorra’s business generally (including ideas submitted via any public idea board or similar channel). • “Fees” means all charges payable for access to or use of the Platform, including subscription fees, usage-based charges, add-on fees, Communication Surcharges, and any other amounts invoiced by Bondorra. • “Bondorra Marks” means the Bondorra name, logos, service marks, trade names, and any other trademarks or branding elements owned or controlled by Bondorra. • “Information” means any data Bondorra collects from or about you and your customers through the Platform, including registration details and usage data required to provide the Services. • “Login Credentials” means any username, password, API key, token, or other authentication credential used to access your Platform Account or associated integrations. • “Marketplace” refers to the online catalog or store within the Platform where third-party applications, tools, or add-ons may be browsed, purchased, or integrated. • “Materials” means all content, products, services, trademarks, images, videos, text, code, data, or other materials you or your affiliates upload, provide, or make available to Bondorra or through the Platform. • “Platform” encompasses the software, applications, websites, mobile apps, training materials, communication tools, features, and any other services or content made available by Bondorra under these Terms. • “Platform Account” means the registered account you create to access and utilize the Platform. • “Platform Content” means all text, graphics, images, videos, audio, databases, software, functionality, and other materials displayed or accessible on or through the Platform, excluding User Contributions. • “Prohibited Uses” means the restricted activities listed in Exhibit A (Code of Conduct). • “Services” means the various features, integrations, tools, and functionalities (including Third Party Services) provided through the Platform. • “Snapshot” means a pre-configured template or saved configuration of marketing funnels, automations, campaigns, or other setups that can be shared or deployed within the Platform. • “Sub-Account” means an individual business or client subscription created and managed under your primary Platform Account. • “Third Party Content” means promotions, offers, materials, or links to external websites or resources supplied by third parties and accessible via the Platform. • “Third Party Services” means any external applications, software, databases, APIs, networks, or products provided by third parties and integrated with or accessible through the Platform (including items available via the Marketplace). • “Training” means any educational materials, tutorials, guidance, or recommendations Bondorra provides regarding use of the Platform. • “User Contributions” means any content, files, data, comments, or materials you post, upload, submit, publish, or transmit on or through the Platform or directly to Bondorra. • “You” or “you” refers to the individual accepting these Terms or the legal entity on whose behalf acceptance is made, and includes that person’s or entity’s authorized agents, employees, and representatives.

EXHIBIT A CODE OF CONDUCT

The activities listed below constitute Prohibited Uses of the Platform. Any engagement in a Prohibited Use represents a material breach of these Terms, entitling Bondorra to immediately suspend or terminate your Platform Account in accordance with the provisions set forth herein:

Utilizing the Platform in any manner that contravenes any applicable law, statute, rule, or regulation.

Accessing or using the Platform from within a jurisdiction that bans, prohibits, or materially restricts the deployment or operation of Artificial Intelligence technologies.

Employing the Platform to exploit, injure, endanger, or attempt to exploit or injure any individual or entity in any form.

Transmitting, receiving, uploading, downloading, storing, using, or reusing any material via the Platform that fails to comply with these Terms.

Using the Platform to distribute or facilitate the distribution of unlawful promotional or advertising content, including but not limited to “spam,” “junk mail,” “chain letters,” or any other form of unsolicited bulk communication.

Impersonating, or attempting to impersonate, Bondorra, any Bondorra employee, another user, or any other person or organization (including through the use of associated email addresses, usernames, or other identifiers).

Engaging in conduct that unreasonably restricts, disrupts, or inhibits any person’s ability to access, use, or enjoy the Platform.

Engaging in any behavior that, in Bondorra’s reasonable judgment, may cause harm to other Platform users, to Bondorra, or that may expose Bondorra or its users to legal or regulatory liability.

Operating the Platform in a way that could reasonably be expected to disable, overload, impair, damage, or interfere with the Platform’s functionality or with any other user’s real-time use of the Platform.

Employing any robot, spider, scraper, crawler, automated script, or other automatic mechanism to access, monitor, copy, or extract material from the Platform for any purpose without express prior written consent from Bondorra.

Using any manual method to systematically monitor, copy, or collect material from the Platform for unauthorized purposes without Bondorra’s prior written approval.

Deploying any device, software, code, or routine designed to interfere with, disrupt, or compromise the normal operation or security of the Platform.

Introducing, uploading, or transmitting any viruses, worms, Trojan horses, logic bombs, malware, ransomware, or other malicious or harmful code or material.

Attempting unauthorized access to, interference with, disruption of, or damage to any portion of the Platform, any server hosting the Platform, or any connected server, computer, database, or network.

Launching or participating in a denial-of-service (DoS) attack, distributed denial-of-service (DDoS) attack, or any similar attack against the Platform.

Taking any other action intended or likely to interfere with the proper functioning, availability, or security of the Platform.

Creating, uploading, generating, distributing, or storing content involving the sexual exploitation or abuse of children.

Creating, uploading, generating, distributing, or storing sexually explicit or pornographic content.

Generating, promoting, or disseminating content that is hateful, harassing, violent, threatening, or incites violence or discrimination.

Engaging in abusive, fraudulent, deceptive, or otherwise unlawful conduct, including but not limited to: Facilitating or promoting spam, scams, phishing attacks, fraudulent schemes, malware distribution, or similar malicious activities; Compromising, breaching, or attempting to compromise the security or integrity of any user account, network, system, device, software, or communication infrastructure; Violating the privacy rights or other personal rights of any individual as defined under applicable data protection or privacy laws; Collecting, using, or disclosing confidential or personally identifiable information without authorization; Presenting AI-generated output as human-authored content in a manner intended to deceive; Participating in or orchestrating disinformation campaigns; Creating or spreading astroturfing content, fake reviews, fake endorsements, or fabricated grassroots support; Committing plagiarism or engaging in other forms of intellectual dishonesty.

Promoting, offering, facilitating, or engaging in the sale, distribution, or discussion of illegal goods/services or highly regulated activities that carry substantial risk of economic loss or physical harm, including but not limited to: Any form of illegal conduct; Providing instructions, guidance, or tools designed to assist in the commission of crimes; Gambling or betting services (unless expressly licensed and compliant in the relevant jurisdiction); High-risk lending products such as payday loans; Cryptocurrency mining operations that violate applicable energy, environmental, or financial regulations; Automated profiling or decision-making systems used to determine eligibility for credit, employment, education, insurance, housing, or government benefits; Unauthorized practice of law, medicine, accounting, financial advising, or any other regulated profession; Applications involving law enforcement profiling, criminal justice determinations, military use, weapons design, or critical national infrastructure control (energy grids, transportation networks, water systems); Political campaigning, electioneering, or lobbying activities conducted in violation of applicable campaign finance, advertising, or electoral laws.

EXHIBIT B ARTIFICIAL INTELLIGENCE ACCEPTABLE USE POLICY & DISCLAIMERS

Your access to and use of any Artificial Intelligence (“AI”) functionalities within the Platform is governed by the following additional terms, which supplement and form part of the main Terms of Service.

Disclaimers and Acknowledgement of Risk

Potential Inaccuracy of AI Output. You understand and accept that AI and machine learning technologies are rapidly developing fields. Output generated by the AI features may be factually incorrect, incomplete, outdated, biased, offensive, or otherwise unsuitable. Bondorra provides no warranty, guarantee, or representation regarding the accuracy, completeness, reliability, currency, safety, or appropriateness of any AI-generated content.

No Professional or Expert Advice. Content produced by the AI features does not constitute, and should never be relied upon as, legal, financial, medical, tax, investment, accounting, engineering, or any other form of professional, licensed, or regulated advice. You are strongly advised to consult appropriately qualified professionals before acting on or relying on any AI-generated output.

“As Is” and “As Available” Provision. THE AI FEATURES ARE OFFERED STRICTLY ON AN “AS IS” AND “AS AVAILABLE” BASIS. BONDORRA HEREBY EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND—EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE—INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, WITH RESPECT TO THE AI FEATURES AND ANY OUTPUT THEY PRODUCE.

Your Responsibilities

Obligation to Review and Validate. You bear sole responsibility for carefully reviewing, editing, fact-checking, validating, and approving all AI-generated content before publishing, distributing, using, or relying upon it in any way. You may not treat AI output as final or authoritative without independent human verification. You assume full risk for any consequences arising from use of AI-generated material.

Prohibition on Sensitive Inputs. You covenant not to input, upload, or provide any sensitive personal data, Protected Health Information (PHI), financial account details, trade secrets, or other confidential or highly sensitive information into the AI features. You acknowledge that any data submitted may be processed by third-party AI providers subject to their separate terms, privacy policies, and data-handling practices.

Indemnification. In addition to the indemnification obligations stated in Section 7 (or equivalent) of these Terms, you agree to defend, indemnify, and hold Bondorra harmless from and against any and all claims, losses, damages, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to your use of the AI features or any content generated thereby, including (without limitation) claims alleging copyright infringement, trademark violation, defamation, false advertising, privacy violation, misinformation, or breach of applicable law.

Acceptable Use Restrictions

You agree not to use the AI features in any way that violates applicable laws, regulations, industry standards, or the following prohibitions (which are in addition to the Prohibited Uses listed in Exhibit A – Code of Conduct):

In any country, region, or jurisdiction that prohibits, restricts, or heavily regulates the use or deployment of artificial intelligence systems.

To create, generate, or distribute content that discriminates against, harasses, threatens, incites violence against, or otherwise harms any individual or group.

To produce content that infringes, misappropriates, or violates the intellectual property rights (including copyright, trademark, patent, or trade secret rights) of any third party.

To disseminate misinformation, engage in deceptive practices, fraud, scams, phishing, or any other malicious or harmful purpose.

To generate individualized professional advice in fields ordinarily requiring a license or formal qualification (e.g., medical diagnoses, legal opinions, financial planning, tax advice, psychological counseling). When using AI-based voice agents, chatbots, or similar interactive tools, you must clearly disclose to end-users that they are interacting with an artificial intelligence system.

To create any asset, text, image, audio, video, or other output that is offensive, abusive, discriminatory, harassing, biased, defamatory, bullying, or otherwise inappropriate.

To process or disclose confidential or sensitive information belonging to your users or customers without implementing appropriate safeguards.

To overload, damage, disable, impair, or attack any website, server, or system (including through excessive automated requests via “robots,” “spiders,” “scrapers,” or similar tools that exceed reasonable human usage patterns).

To spread disinformation, engage in malicious campaigns, or undertake any activity that could foreseeably cause harm to individuals, organizations, or society at large.

To use the AI features in any manner prohibited by these Terms, the Code of Conduct (Exhibit A), or any applicable data protection law (including but not limited to GDPR, CCPA/CPRA, and equivalent regulations), financial services rules (e.g., PCI DSS), automated decision-making restrictions under privacy law, or any geographic or sectoral limitation.

Any violation of this Exhibit B may result in immediate suspension or termination of your access to the AI features, your Platform Account, or both, at Bondorra’s sole discretion.